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Exam PL-100 topic 4 question 11 discussion

Actual exam question from Microsoft's PL-100
Question #: 11
Topic #: 4
[All PL-100 Questions]

DRAG DROP -
A call center manager monitors incoming phone calls. The manager analyzes the performance of phone reps by using a custom view. The view contains a custom field named Phone call Duration in Minutes.
The call center manager must present an Excel spreadsheet daily to upper management. The spreadsheet must contain the call center performance for further trending analysis and corrective actions.
You need to create the spreadsheet.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
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Suggested Answer:
Step 1: Export the custom view to an Excel dynamic pivot table
You can export app data to an Office Excel PivotTable to see patterns and trends in data. An Excel PivotTable is a great way to summarize, analyze, explore, and present your app data.
Step 2: Create a pivot table, and then use the Phone Rep field as a category and the Phone call Duration in Minutes as field as series
Step 3: Set the formula for phone call duration in minutes to Average and add a pie chart linked to the pivot table
Step 4: Save the spreadsheet and upload it back to the system.
Reference:
https://docs.microsoft.com/en-us/powerapps/user/export-excel-pivottable

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RazielLycas
Highly Voted 2 years, 5 months ago
May I ask how this is PL-100 related?
upvoted 28 times
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SashM
Highly Voted 3 years, 3 months ago
Step 1: Export the custom view to an Excel dynamic pivot table You can export app data to an Office Excel PivotTable to see patterns and trends in data. An Excel PivotTable is a great way to summarize, analyze, explore, and present your app data. Step 2: Create a pivot table, and then use the Phone Rep field as a category and the Phone call Duration in Minutes as field as series Step 3: Set the formula for phone call duration in minutes to Average and add a pie chart linked to the pivot table Step 4: Save the spreadsheet and upload it back to the system. Is this right answer or the one is picture?
upvoted 14 times
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charles879987
Most Recent 2 years, 1 month ago
the answer option is incorrect. "Create a pivot table, and then use the Phone Rep field as a category and the Phone call Duration in Minutes field as series" Series is legend. In order to calculate average of call time, Phone call Duration in Minutes field should be used as Values, not series.
upvoted 1 times
charles879987
2 years, 1 month ago
So Step 1: Export the custom view to an Excel dynamic pivot table You can export app data to an Office Excel PivotTable to see patterns and trends in data. An Excel PivotTable is a great way to summarize, analyze, explore, and present your app data. Step 2: Create a pivot table, and then use the Phone Rep field as a category and the Phone call Duration in Minutes as field as VALUES Step 3: Set the formula for phone call duration in minutes to Average and add a pie chart linked to the pivot table Step 4: Save the spreadsheet and upload it back to the system.
upvoted 1 times
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W2S3
2 years, 4 months ago
The explanation underneath says it correct. Picture doesn't match this unfortunately
upvoted 1 times
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ryanzombie
2 years, 6 months ago
You have to export the data to Excel first, otherwise you’ll be creating a Pivot Table based on a blank spreadsheet.
upvoted 3 times
timothy123
2 years, 4 months ago
That's right. So, the right answer should be: 1. Export ... to an Excel dynamic spreadsheet 2. Create a pivot table, … Rep field as a service 3. Set the formula … 4. Save the spreadsheet …
upvoted 3 times
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sixeasypayments
3 years, 3 months ago
Based on the explanation, the steps 2 & 3 should swap places: 1. Create a pivot table, and use the Phone Rep field as... 2. Export the custom view to Excel dynamic pivot table 3. Set the formula for phone call duration... 4. Save the spreadsheet and upload back to the system
upvoted 2 times
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