Exam MB-220 topic 6 question 12 discussion

on https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/create-simple-customer-journey there are 13 steps described so I go for: (1) 4 Set audience > Establisch the tartget segment (2) 6 Select + > Add tiles from the Toolbox (3) 7/8 > Configure tile settings (4) 9 Go to General tab > Set general options (5) 12 Go live > Go live with the customer journey

I'd go with: 1. Select a Customer journey Template 2. Establish the target Segment 3. Configure tile settings ( because the template gives you the tile flow, but you need to set the details, the settings on them) 4. Set the general options - I would go with that in the General tab, it's important to set start time end time, the minimum consent and so on 5. Go live with the CJ

1) Establish the target segment. // Establish sounds weird “create”? 2) +new customer journey → Select a customer journey template. // hw can they skip +new??! it would lead to an incomplete solution 3) Set general options. // General tab is a name, G must be uppercase! 4) not sure 5) Go live with the customer journey. The question states, it must be a “ complete customer journey”: can it be complete but not gone live – or is this a professorial whim?

You don't have to design your customer journey based on template, you can do it from scratch. The question was about the required actions, so this one is not necessary to design complete customer journey. I would choose: 1. Establish the target segment 2. Add tiles from Toolbox 3. Configure tiles settings 4. Set general options (there are required fields to set up) 5. Go live with customer journey

Based off of the documentation I think its: 1) establish target segment 2) configure tiles 3) general settings 5) go live

I’d switch the first 2 steps. You select a template when creating a journey, THEN you establish the segment

The first step is select the template then you can define the segment of the journey. The rest of the response is ok.