Which two Dynamics 365 Sales out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Correct
1 => email
2 => CSV file
The question is asking which are the ways within which you can get a lead into Dynamics 365. So any of the methods can be used, "if" it is "available" in the "option provided", like "Manual Creation" "Data Import" or others, Look at the options & your answers are present there
Email => U can convert an email to a Lead
CSV => u can use an excel "CSV" format to import data into the Leads entity
Dynamics 365 Commerce => this is a module like "Sale Hub" or "Service Hub", so no relationship to leads import
Dynamics 365 Customer Insights => this is an AI tool provided in Microsoft D365, again so no relationship to leads import
I am not sure I understand the question, when seeing the answer. I wish the language of the questions could be improved.
upvoted 1 times
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