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Exam PL-600 topic 1 question 28 discussion

Actual exam question from Microsoft's PL-600

Question #: 28
Topic #: 1

An organization plans to implement a solution to deliver the complete sales process for its sales teams. The organization does NOT have any physical barcode scanners.
To meet the organization business requirements, the proposed solution must include the following capabilities:
✑ Create and qualify leads to contacts
✑ Generate quotes and convert quotes to orders
✑ Scan product barcodes as part of the order generation process
You need to recommend a solution to help the organization achieve its business requirements.
What should you recommend?

A. Dynamics 365 mobile app and a Power Apps canvas app
B. Dynamics 365 for Phones only
C. Dynamics 365 Customer Service and Dynamics 365 Sales
D. Unified Service Desk

Show Suggested Answer

Suggested Answer: A 🗳️

by VJ345 at April 26, 2022, 6:16 p.m.

Comments

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Icky

Highly Voted 3 years ago

Selected Answer: A

A is correct

upvoted 16 times

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avow

Highly Voted 2 years, 10 months ago

Selected Answer: C

This is a trick question. The answer is C as we have to use Leads. This is a restricted table to Dynamics 365 Sales and has it's own app. As BrettusMaximus has mentioned it also has its own scanning ability.

upvoted 9 times

noor9saleem

6 months, 1 week ago

even if Lead is restricted in D365 CE Mobile App it can be enabled for mobile client

upvoted 1 times

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ohayl

1 year, 3 months ago

lead is not restricted based on this https://learn.microsoft.com/en-us/power-apps/maker/data-platform/data-platform-restricted-entities

upvoted 2 times

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Faissalelb

Most Recent 10 months ago

Selected Answer: A

a correct

upvoted 1 times

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MaitreMelanie

1 year, 3 months ago

Since 2022, tables like Leads and Opportunity are not restricted tables. https://learn.microsoft.com/en-us/power-apps/maker/data-platform/data-platform-restricted-entities

upvoted 2 times

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Lago

1 year, 4 months ago

Selected Answer: A

I'll go with A on my exam. The Barcode scanner part makes me discard everything else.

upvoted 3 times

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redleo85

1 year, 6 months ago

According to this link you can add a barcode scanner control to Field Service: https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-system-barcode-scanning I could add a barcode scanner control to any model driven app. So answer C seems the most likely.

upvoted 1 times

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Alexola

1 year, 11 months ago

Selected Answer: C

I'm pretty sure C is correct in 2023. Sure hoping this question is revised soon. Reason : You can basically add a Barcode Scanning Custom Control on any Single Line of Text field of any for in any Model Driven App Form. This fulfils the technical requirement that was "a problem". The rest of the described requirements are standard functionality for Dynamics 365 Sales. Don't really get why Customer Service is in the mix there, making it seem like choosing Sales is a bad idea.

upvoted 3 times

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Acrious

1 year, 12 months ago

C: Folks are saying they don't have barcodes. That is not what it says. It says they have no PHYSICAL barcode readers, NOT that they do not want to scan / do not have barcodes. And this has the ability built int. Yes you can certainly use A as an answer, but it requires you to then build a canvas app to put data into a table that is already supported with barcodes in answer C

upvoted 1 times

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Doyne

2 years, 4 months ago

A is correct. "Dynamics 365 mobile app" can mean the same as C "Dynamics 365 Customer Service and Dynamics 365 Sales". The canvas app in A gives client the ability to scan from their phone, no barcode scanner needed.

upvoted 3 times

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Abed4444

2 years, 4 months ago

Selected Answer: A

A is correct

upvoted 2 times

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AP2020

2 years, 5 months ago

Selected Answer: C

Correct

upvoted 2 times

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rayista

2 years, 6 months ago

Selected Answer: A

Agree with A

upvoted 2 times

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Odidepse

2 years, 7 months ago

Presented answer is correct. Your solution must have the capability to scan product barcodes and since sales team does not have physical bar codes, you can build a barcode scanning app using Canvas apps and have the D365 mobile app (can be any module) to qualify leads to contacts and quotes to orders.

upvoted 1 times

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tavadi

2 years, 7 months ago

Guys, we don't need to scan anything, company doesn't even have barcode scanners

upvoted 2 times

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kangtamo

2 years, 10 months ago

Selected Answer: A

A is more likely the answer.

upvoted 4 times

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BrettusMaximus

2 years, 11 months ago

Answer: C Dynamics 365 Customer Service and D365 Sales. Converting leads and orders is pure Sales. Barcode scanning can be done as follows without a mobile app or canvas app: https://blog.magnetismsolutions.com/blog/satyvirjasra/2017/10/02/how-to-scan-barcode-labels-in-microsoft-dynamics-365

upvoted 7 times

ArezouDynamics

2 years, 9 months ago

I agree with quote and order native processes in sales. but having customer service in the answer as well makes it a bit off-track. So, I'll go with Mobile answer (B) because that's Barcodes are just available on Mobiles and Tablets right and that's how makes the answer always right.

upvoted 1 times

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ClairFraser

2 years, 11 months ago

Selected Answer: B

It is possible to scan barcodes also in model driven app on the phone, especially if it is part of a process in such app: https://docs.microsoft.com/en-us/power-apps/developer/model-driven-apps/clientapi/reference/xrm-device/getbarcodevalue

upvoted 2 times

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