Exam PL-600 topic 5 question 4 discussion

DRAG DROP -
You need to propose a solution for form requirements.
What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Suggested Answer:
Box 1: Field controls -
You must standardize the format used by agents to enter customer phone numbers.

Box 2: Workflow -
Log issues as cases. The case form must show variable sections based on the case type.