Exam MS-100 topic 2 question 72 discussion

Actual exam question from Microsoft's MS-100

Question #: 72
Topic #: 2

SIMULATION -
Please wait while the virtual machine loads. Once loaded, you may proceed to the lab section. This may take a few minutes, and the wait time will not be deducted from your overall test time.
When the Next button is available, click it to access the lab section. In this section, you will perform a set of tasks in a live environment. While most functionality will be available to you as it would be in a live environment, some functionality (e.g., copy and paste, ability to navigate to external websites) will not be possible by design.
Scoring is based on the outcome of performing the tasks stated in the lab. In other words, it doesn't matter how you accomplish the task, if you successfully perform it, you will earn credit for that task.
Labs are not timed separately, and this exam may have more than one lab that you must complete. You can use as much time as you would like to complete each lab. But, you should manage your time appropriately to ensure that you are able to complete the lab(s) and all other sections of the exam in the time provided.
Please note that once you submit your work by clicking the Next button within a lab, you will NOT be able to return to the lab.
You may now click next to proceed to the lab.

Lab information -
Use the following login credentials as needed:
To enter your username, place your cursor in the Sign in box and click on the username below.
To enter your password, place your cursor in the Enter password box and click on the password below.
Microsoft 365 Username: [email protected]
Microsoft 365 Password: XXXXXXXX
If the Microsoft 365 portal does not load successfully in the browser, press CTRL-K to reload the portal in a new browser tab.
The following information is for technical support purposes only:

Lab Instance: 1111111111 -

You need to modify Lynne Robbins to meet the following requirements:
✑ Lynne Robbins must be able to view the service dashboard and the Microsoft Office 365 Message center.
✑ Lynne Robbins must be able to create Microsoft support requests.
✑ The solution must use the principle of least privilege.
To answer, sign in to the Microsoft 365 portal.

Show Suggested Answer

Suggested Answer: See explanation below.
1. In the admin center, go to Role assignments. Choose the Azure AD tab to view the admin roles available for your organization.
2. Select the Service Support Administrator role.
3. Select Assigned admins > Add.
4. Type Lynne Robbins' display name or username, and then select the her from the list of suggestions.
5. Select Save, and then Lynne Robbins will be added to the list of assigned admins.
Reference:
https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/assign-admin-roles?view=o365-worldwide https://docs.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#service-support-administrator

by Balvosko at April 29, 2022, 1:25 p.m.

Comments

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GotDamnImIn

Highly Voted 2 years, 8 months ago

My approach was different. 1. Go to 365 Admin portal 2. Click on the Users blade, search for the user 3. Click on the user, under Roles, click on Manage roles 4. Click on "Show all by category", under "Other" select "Service Support Administrator"

upvoted 6 times

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BigDazza_111

Most Recent 2 years, 1 month ago

correct --> azure AD--> roles and admins--> service support admin ...'Users with this role can open support requests with Microsoft for Azure and Office 365 services, and view the service dashboard and message center in the Azure portal and Office 365 admin portal.'

upvoted 1 times

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One111

2 years, 6 months ago

https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#service-support-administrator https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#message-center-reader

upvoted 1 times

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Balvosko

3 years, 2 months ago

Correct Service Support admin => Assign the Service Support admin role as an additional role to admins or users who need to do the following in addition to their usual admin role: - Open and manage service requests - View and share message center posts - Monitor service health https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/about-admin-roles?view=o365-worldwide

upvoted 1 times

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