Exam PL-600 topic 1 question 29 discussion

You are creating a scope of work document for a solution.
You have the following requirements:
✑ Track support cases, first response time, and resolution time.
✑ Include a chat-like interface that allows managers to check the status of cases with minimal manual searching.
✑ Allow cases to have multiple different priority levels.
You need to include the required Dynamics 365 and Microsoft Power Platform components.
Which two components should you include? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.