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Exam MB-220 topic 4 question 4 discussion

Actual exam question from Microsoft's MB-220
Question #: 4
Topic #: 4
[All MB-220 Questions]

You are a marketing administrator for Contoso Ltd.
You have a Contact Us marketing form that has fields for a person's name, company, address, email address, and phone number.
When the form is submitted, you need to ensure that:
✑ If the contact or lead already exists, their record is updated.
✑ If the contact or lead does not exist, their record is created.
What should you do?

  • A. Set ג€Update contact/leadsג€ to Contact and Lead.
  • B. Set ג€Generate Leads Without Matchingג€ to Yes.
  • C. Set ג€Store Form Submission' to Yes.
  • D. Verify that ג€Lead Matching Strategyג€ and ג€Contact Matching Strategyג€ are set correctly.
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by enemy159 at May 18, 2022, 7:50 p.m.

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michaelhmi57
1 year, 3 months ago
Selected Answer: D
The “Update contact/leads” setting is used to specify which types of records (contacts, leads, or both) should be updated when a form submission is received. But it doesn’t dictate the logic for matching incoming data with existing records. The “Lead Matching Strategy” and “Contact Matching Strategy” settings are used to determine how incoming leads and contacts are matched with existing ones. If a match is found, the existing record is updated; if no match is found, a new record is created.
upvoted 1 times
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MrGio
1 year, 9 months ago
Selected Answer: D
It should be D to me.
upvoted 1 times
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Rkaur
1 year, 12 months ago
Selected Answer: D
Should be D
upvoted 1 times
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Ashna10
2 years, 4 months ago
Is it A or D?
upvoted 1 times
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praveen2022
2 years, 8 months ago
I reckon this answer is correct. Form selection on which entities to update or create takes over the matching strategy.
upvoted 4 times
Candy2002
2 years, 3 months ago
Agree with you, A is a must to update in leads / contacts,
upvoted 2 times
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MrEz
10 months, 1 week ago
First, i thought the same but the level of granularity from the question "You have a Contact Us marketing form that has fields for a person's name, company, address, email address, and phone number." does not fit A (it is a too general response for the level of details provided)
upvoted 1 times
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MrEz
10 months, 1 week ago
Update contacts / leads does not include "create": Create is requested too in this question
upvoted 1 times
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enemy159
2 years, 8 months ago
Selected Answer: D
Isn't it D
upvoted 4 times
AznreAndy
2 years, 7 months ago
I agree, answer is D per the following quote: "The system applies the Contact matching strategy to see if an existing contact matches the submission. If a matching contact is found, update its fields to match the submission. If no contact is found, then create a new one based on the submission." listed in the the link provided by the answer: https://docs.microsoft.com/en-us/dynamics365/marketing/marketing-forms
upvoted 4 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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