A retailer sells products by using an e-commerce site, brick and mortar stores, and phone sales. Different processes are used for each type of order source. You need to ensure that you can support each type of sale. What should you recommend?
A.
case management and loyalty programs
B.
a mobile app and online sales
C.
a retail store, an online store, and a call center
The answer is correct, 'C':
"Dynamics 365 Commerce supports three different channel types: retail, call center, and online channels."
https://learn.microsoft.com/en-us/dynamics365/commerce/channels-overview#types-of-channels
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