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Exam MB-210 topic 1 question 83 discussion

Actual exam question from Microsoft's MB-210

Question #: 83
Topic #: 1

You run a bicycle parts company that uses a proprietary cloud ERP system, Dynamics 365 Sales, and an inventory system.
You need to create visualizations that meet the following requirements:
✑ Consolidate data from all three systems.
✑ Provide users with a deeper understanding of customers spending habits.
Which application should you use?

A. Sales Insights
B. Project Operations
C. Customer Service Insights
D. Audience insights

Show Suggested Answer

Suggested Answer: D 🗳️
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-insights/audience-insights/overview https://us.hso.com/blog/microsoft-dynamics-365-customer-insights-heres-what-it-is-and-6-reasons-you-should-care/

by ceejaybee at June 10, 2022, 12:03 p.m.

Comments

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NA1926

7 months, 1 week ago

Selected Answer: D

corretto

upvoted 1 times

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NA1926

8 months, 2 weeks ago

Selected Answer: D

correct

upvoted 1 times

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Newb007

9 months, 3 weeks ago

key word is spending habits.. plus in Microsoft Learn they talk about Sales Insights..... Customer service is more about relationships with customers etc.. MY gut says its sales insights

upvoted 2 times

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niyazuki

10 months, 1 week ago

Asked ChatGPT as I was confused by the other comments here, and I got this answer: Sales Insights is a component of Dynamics 365 that is designed to provide advanced analytics and insights related to sales data. It allows you to consolidate data from multiple sources, including Dynamics 365 Sales and other systems, to gain a deeper understanding of customer behavior and spending habits. With Sales Insights, you can create visualizations and reports that help you analyze sales trends, customer interactions, and other relevant metrics, which aligns with your requirement to provide users with a deeper understanding of customers' spending habits.

upvoted 2 times

niyazuki

10 months, 1 week ago

Based on the requirements you provided, option A, Sales Insights, seems to be the most appropriate choice for creating visualizations that consolidate data from your proprietary cloud ERP system, Dynamics 365 Sales, and an inventory system to gain a deeper understanding of customer spending habits.

upvoted 1 times

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No_Doubt

1 year, 3 months ago

There is nothing called "Customer Service Insights", it's called "Customer Insights" In the other hand, "Audience Insights" is a capability of the "D365 Customer Insights" The provided answer is correct.

upvoted 4 times

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dalones213

1 year, 7 months ago

Customer Service Insights is the same thing with Customer Insights?

upvoted 1 times

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hiranom

1 year, 8 months ago

Audience insights is in Customer insights.

upvoted 1 times

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MARIANA123

1 year, 8 months ago

Wouldn't it be customer insights?

upvoted 1 times

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ceejaybee

1 year, 12 months ago

In exam, Jun-22 (similar question, not exactly the same; it would be useful to read up on all of the "Insights" products to see what they allow you to do)

upvoted 3 times

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