Exam MB-220 topic 8 question 2 discussion

Actual exam question from Microsoft's MB-220

Question #: 2
Topic #: 8

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a marketer at Contoso Inc.
In the past month, the marketing department has been sending customer satisfaction surveys to customers whenever an opportunity is won. They have received over 4,500 responses.
You are analyzing the customer satisfaction survey, and do not see any results for the Net Promotor Score (NPS) question in the Satisfaction Metrics Report. You want to see these results.
Solution: You add the NPS question as a metric in the survey.
Does this solution meet the goal?

A. Yes
B. No

Show Suggested Answer

Suggested Answer: A 🗳️
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics

by zukito3 at June 21, 2022, 5:49 p.m.

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MrEz

9 months, 1 week ago

https://learn.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics-report is a default report and nps is part of it already: maybe if someone has customized the report before and removed the nps, in such case this would be a solution. but putting such things as assumptions, i would not do that. i assume the marketing was using microsoft templates and best pratices and "the" report is the default one.

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MrEz

9 months, 1 week ago

adding the question does not make appear the responses for the 4500 answers received: as far as i understood the question, the nps question is part of this survey (of course!) but there must be some other (technical) root cause why the responses received (!), are just not shown: No

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MrEz

9 months, 1 week ago

" the marketing department has been sending customer satisfaction surveys " sending a satisfaction survey with no NPS question, seriously?! is like sending a satisfaction report without asking for the satisfaction :-)

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MrEz

9 months, 1 week ago

for "these" results no, because if ever the question had not been asked, from the 4500 answers there would still be no result "You want to see these results."

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f645764

11 months, 1 week ago

Is this not No - if you only see the results after the question has been added (e.g any new ones after that has been added?) - therefore all the 4500 responses before won't have a score as didn't exist prior?

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zukito3

2 years, 6 months ago

Correct, see https://docs.microsoft.com/en-us/dynamics365/customer-voice/survey-report

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