An organization plans to create a hierarchy to categorize products and sales literature. You need to implement subject trees to create the hierarchy. What should you create?
A.
a subject tree for organization to be used by products and sales literature
B.
a subject tree for products and create a subject tree for sales literature
C.
a subject tree for sales and create a subject tree for customer service
D.
a subject tree for sales team and customer service team
The Answer is A
B - is not appropriate because you can only have a single subject tree
C - is not appropriate because you can only have a single subject tree
D - is not appropriate because subject trees are not applicable to Teams
https://flylib.com/books/en/3.159.1.21/1/
Answer is A
By creating a subject tree such as this one, you could link a product category, such as Road-150, with all its related Products, Cases, Sales Literature, and Knowledge Base Articles.
Answer = B. Can you create a subject tree with a subject. You can refer (link) to a parent subject but that is not necessary if it is the top level) of your tree.
https://www.youtube.com/watch?v=UKI9xi2_8cw
So you can make as many trees
what about option B ? in the question they are asking to implement subject treeS (plural) to create the hierarchy and it is possible to create hierarchies for separate entities.
Model-driven apps in Dynamics 365, such as Dynamics 365 Sales and Customer Service, include a subject organizational structure that lets you mark and categorize service cases, knowledge base articles, products, and sales literature. By using the subject hierarchy, you can classify service cases to quickly provide service to your customer. You can also provide the appropriate sales literature. You'll also be able to better understand gaps in your sales literature, evaluate service quality by subject area, and improve reporting on the performance of your product
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