Exam PL-900 topic 1 question 203 discussion

Which two actions: ✅A. Trigger a request ✅D. Transfer a chat to a live person

A. Trigger a request for approval from a senior manager for high-value expenses. Power Virtual Agents can integrate with Power Automate to trigger requests based on certain conditions or inputs from the chatbot. D. Transfer a chat to a live person if the chatbot cannot answer the question. Power Virtual Agents allows for the escalation of conversations to a live agent when the chatbot is unable to address a user's query. This helps in providing human assistance when needed.

witch TWO action can perform: answer C is not an action. instead: trigger, upload, transfer are "actions". for definition C it's not accettable.

A & D is correct Yes, it is possible to transfer a chat to a live person if the chatbot cannot answer the question in Microsoft Teams. This is called chat delegation.

keyword is microsoft teams... there is no handover to an agent in PVA MS Teams. so A and C

While you can share a chatbot this is something that is predefined when setting up security groups and not the action of the chatbot. A,D

A. D A Power Virtual Agents chatbot can be integrated with various services and systems to perform various actions. A. Trigger a request for approval from a senior manager for high-value expenses is one example of an action that the chatbot can perform, by using the Power Automate to create a flow that sends an approval request to the senior manager. D. Transfer a chat to a live person if the chatbot cannot answer the question is another action that the chatbot can perform, by using the "Transfer to live agent" feature of Power Virtual Agents. B. Upload and process a PDF file is not an action that the chatbot can perform directly, but the chatbot can be integrated with other services to enable file upload and processing. C. Staff who are not members of the Expenses team can use the chatbot is not an action that the chatbot can perform, But it depends on the configuration and access permissions that are set for the chatbot and the channel in which it is deployed.

Question asks "Which two actions..." Only three of the options are actions (A, B, D). B is not relevant to Virtual Agents. That leaves us only with A & D.

These are actions that a chatbot can do

C is not really an "action" the bot can perform, is it?

Sharing a bot with users outside of the team https://docs.microsoft.com/en-us/power-virtual-agents/teams/admin-share-bots-teams