Exam PL-900 topic 1 question 154 discussion

Correct answer. Question missed this sentence - A company uses Dynamics 365 Customer Service

Should this not be Office 365 Users connectors: https://docs.microsoft.com/en-us/connectors/office365users/

This is a dumb question as we need to know where/how data is stored. See CoPilot response to this question - To automate the process of routing escalated customer support calls using Power Automate, you would typically use connectors that integrate with your customer support system. If the escalations are managed through emails, you might use the Outlook connector to trigger flows based on incoming emails that meet certain criteria1. If the escalations are tracked in a SharePoint list or a similar system, you could use the SharePoint connector to trigger flows when items are added or modified2. The specific connector to use would depend on how the company manages these escalations and where the data is stored.

CP Response: Certification of custom connectors is necessary if you want to make them publicly available for all users in Logic Apps, Power Automate, and Power Apps. The certification process involves a thorough review by Microsoft to ensure technical and content compliance and validate functionality123. However, for use within your own organization, it’s not explicitly stated that certification is required. It may depend on your organization’s policies and governance around the use of custom connectors. It’s best to check with your IT department or the governance documentation of your organization. CP Response: Lifecycle Services (LCS) itself may not have a direct trigger for Power Automate flows, but you can use HTTP requests as triggers in Power Automate. If LCS can send an HTTP request, it could potentially trigger a flow. Power Automate supports a wide range of triggers, so it’s worth exploring if there’s a compatible one for LCS events.

None of the options you listed are correct. To create a flow for routing escalated calls, you need to use a connector that can interact with Dynamics 365 Customer Service, which is the app that manages customer support calls. You can use the Dynamics 365 connector to create, update, or delete records in Customer Service, as well as trigger flows based on events or actions in the app

B seems right as we need to create the routing process that needs us to access first the escalated call information and then create a process to assign and inform the responsible team. It will also allow to access User entity information (i.e User manager). Just using Office User connector will not fulfill above requirements.

Agree the question has a typo and it should read as such below A company uses Dynamics 365 Customer Service. The company uses a manual process to manage call escalations. You must use Power Automate to automate the process for routing escalated calls. You need to create the flow. Which type of connector should you use? A. Microsoft Excel B. Common Data Service C. Office 365 Users

The correct answer is B and dataverse

https://learn.microsoft.com/en-us/connectors/office365users/ Office 365 Users Connection provider lets you access user profiles in your organization using your Office 365 account. You can perform various actions such as get your profile, a user's profile, a user's manager or direct reports and also update a user profile.

chatgpt says Office 365 users. This connector provides access to user-related information and actions within Office 365, including retrieving user profiles, email addresses, and other user attributes.

I selected B

On Exam 12/16/2022. I passed with 896.

Dataverse. Vote for Dynamics 365

The answer is correct, its B Data verse

From my side the correct answer is B.

Office 365 Users