Exam MB-910 topic 1 question 59 discussion

Actual exam question from Microsoft's MB-910

Question #: 59
Topic #: 1

HOTSPOT -
A company implements cases in Dynamics 365 Customer Service.
You need to select the features that meet the requirements for a case.
Which feature should you use for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Show Suggested Answer

Suggested Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/automatically-create-update-records?tabs=customerserviceadmincenter https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-case-sla https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-flows-overview?view=op-9-1

by DimpleG at Sept. 8, 2022, 7:04 a.m.

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AlessioB

11 months, 1 week ago

BPF are not just sales, they're also in CS and there are also out of the box BPFs, for case management and for KB management

upvoted 2 times

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SD2020

1 year, 1 month ago

Business Process Flows are available across the entire D365 modules of Marketing / Sales & Service In Service the Business Process Flows are available on the case entity

upvoted 1 times

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AmeliaG13

1 year, 3 months ago

Business Process Flows for guiding an agent?? that's in the sales module

upvoted 1 times

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DimpleG

1 year, 10 months ago

Correct

upvoted 1 times

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