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Exam MB-240 topic 1 question 29 discussion

Actual exam question from Microsoft's MB-240

Question #: 29
Topic #: 1

You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.

A. Work Hours is not properly configured for days being optimized.
B. Optimize Schedule field is not set to Yes.
C. The Work Location field is not set to Onsite.
D. Scheduling Method is not set to Optimize.
E. Start Location and End Location fields are not the same.

Show Suggested Answer

Suggested Answer: BDE 🗳️
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration

by JesseB at Nov. 13, 2019, 8:32 p.m.

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JesseB

Highly Voted 5 years, 7 months ago

The correct answer here should be A, B, E https://docs.microsoft.com/en-us/dynamics365/field-service/rso-faq

upvoted 15 times

xkqn2c

3 years, 3 months ago

E is not correct. "Can I have my resources start and end their day at different locations? Yes, you can, as long as neither locations are location agnostic." https://docs.microsoft.com/en-us/dynamics365/field-service/rso-faq

upvoted 1 times

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TonyRome

Highly Voted 5 years ago

I think it's ABD. E states that start and end location have to be the same, but they don't have to be the same for RSO. If the scheduling method is not set to optimize, then the the resource requirement won't be included in optimization right? So i think it's ABD.

upvoted 9 times

harry11

5 years ago

D is a generic setting, meaning nobody would get a booking. So ABE is correct, also because quote: "Start location and end location must have the same setting" https://docs.microsoft.com/en-us/dynamics365/field-service/rso-configuration#settings-to-prepare-data-for-optimization

upvoted 7 times

HassanSarhan

3 years, 6 months ago

Good explanation thanks!

upvoted 1 times

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xkqn2c

3 years, 3 months ago

You didn't include the rest of the quote! "Start location and end location must have the same setting. For example, you cannot have the start location be a personal address and the end location be location agnostic." They don't need to be the same address. They just need to have the same setting. So E is false.

upvoted 2 times

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MrEz

Most Recent 9 months, 1 week ago

I go for B, D and E: sure about:B, D Both are options in the documentation, if you look at the screenshots. https://learn.microsoft.com/en-us/dynamics365/field-service/rso-configuration Unclear about A,C, or E. • rule out: C. The Work Location field is not set to Onsite. • On the Scheduling tab, make sure the location is On Site or Location Agnostic. If On Site is the requirement, you must specify the address.  so this means it supports location agnostic scenarios and it onsite is not a requirement, in my understanding. For e: Org. unit has only one address. bookable resource can have different start and end locations. Why should a software to have problems with different start and end locations? Because it is so difficult to program? Just not plausible to rule out E. • A. Work Hours is not properly configured for days being optimized. Weird wording. For days (all days? 2 days being properly configured and 3 days being badly configured?).

upvoted 1 times

MrEz

9 months, 1 week ago

I mean b, c,a when e with different locations should be possible.

upvoted 1 times

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bilal69

2 years, 1 month ago

Should be ABC as onsite is important for RSO

upvoted 2 times

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ceejaybee

3 years ago

Selected Answer: ABD

ABD based on references given

upvoted 1 times

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xkqn2c

3 years, 3 months ago

I don't see how A is true: "Work hours: Are work hours configured and available during the optimization range? If they are unconfigured, they could still be scheduled. They might be set to not work on the days being optimized per the Resource Scheduling Optimization run scope." https://docs.microsoft.com/en-us/dynamics365/field-service/rso-faq

upvoted 2 times

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bananawu

4 years, 1 month ago

Should be A,B,D ~ D - in both metadata and booking requirement so if it is not OPTIMIZE in some requirements then only those records will fail, E - start and end location only need to be set no place documented they have to be the same

upvoted 3 times

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