Microsoft Customer Support Services will supply support services during this phase, but normal service level agreements do not apply
https://azure.microsoft.com/en-us/support/legal/preview-supplemental-terms/#:~:text=Public%20preview%20%E2%80%93%20During%20this%20phase%20we%20allow%20any%20customer%20with%20the%20proper%20Azure%20AD%20license%20to%20evaluate%20the%20new%20feature.%20Microsoft%20Customer%20Support%20Services%20will%20supply%20support%20services%20during%20this%20phase%2C%20but%20normal%20service%20level%20agreements%20do%20not%20apply.
I thought that services that are in preview don't have a SLA unless they go GA?
Then why does it say that every product has an SLA during public preview?
A is the answer.
https://azure.microsoft.com/en-us/support/legal/preview-supplemental-terms
Public preview – During this phase we allow any customer with the proper Azure AD license to evaluate the new feature. Microsoft Customer Support Services will supply support services during this phase, but normal service level agreements do not apply. For new features exposed in the Azure AD Portal, customer can expect to see information banners in the user interface that draw attention to the new experience available during the preview. By clicking on the information banner customers then opt-in to the preview experience.
Azure services that are in public preview have a different SLA policy than services that are generally available (GA). Azure Services that are in public preview have different level of support, which may be less than the support level provided for GA services. And since not all services have the same requirements and complexity, each service will have its own SLA when it is in preview mode.
During the preview, it's typical that services not meet the same SLA as services that are in GA, it's intended for customers to test the services, provide feedback, and identify any issues that need to be addressed before the service is generally available.
It's important to consult the service documentation or communicate with the service team for the specific SLA for the service during its preview phase.
Public preview – During this phase we allow any customer with the proper Azure AD license to evaluate the new feature. Microsoft Customer Support Services will supply support services during this phase, but normal service level agreements do not apply.
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