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Exam MB-240 topic 1 question 59 discussion

Actual exam question from Microsoft's MB-240
Question #: 59
Topic #: 1
[All MB-240 Questions]

You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport.
These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.
You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.

  • A. Configure the customer asset records hierarchically, and maintain service history at the sub-component level.
  • B. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.
  • C. Configure the customer inventory records in a hierarchy, and maintain service history at the sub-component level.
  • D. Configure the customer asset records hierarchically, and maintain service history at the service account level.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set-up-customer-assets

Comments

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ceejaybee
6 months, 1 week ago
In exam, Jun-22
upvoted 1 times
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ceejaybee
6 months, 1 week ago
Selected Answer: A
A, as per link
upvoted 2 times
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KalKK
2 years ago
The correct answer is A indeed
upvoted 3 times
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JesseB
3 years, 1 month ago
The correct answer is C per the link provided https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set-up-customer-assets
upvoted 1 times
marimar
3 years, 1 month ago
Correct answer is A. In the link you have put it says: "Customer asset records can be configured in a hierarchy in order to maintain service history at the sub-component level." the customer inventory records do not exist in CRM
upvoted 8 times
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JesseB
3 years, 1 month ago
I read that wrong. The correct answer is A
upvoted 2 times
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A (35%)
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B (20%)
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