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Exam PL-600 topic 2 question 30 discussion

Actual exam question from Microsoft's PL-600
Question #: 30
Topic #: 2
[All PL-600 Questions]

HOTSPOT -
You are designing a Microsoft Power Platform solution for a national repair service. The service has a 24-hour call center for customers to call and schedule repairs.
The solution dispatches a technician to troubleshoot and repair customer issues. Customers sign into a customer portal to view and log information concerning the repairs. The repair service contracts with third party technicians for repair jobs.
The solution must meet the following requirements:
✑ Dispatch technicians to troubleshoot and repair customer issues.
✑ Call center must log customer issues.
✑ Third-party technicians must be able to access assigned repair service jobs.
You need to recommend an authentication strategy.
Which authentication models should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Show Suggested Answer Hide Answer
Suggested Answer:
Box 1: Azure AD and a security role.
Call center must log customer issues.
Box 2: Azure AD and a web role.
Dispatch technicians to troubleshoot and repair customer issues.
Box 3: Authenticated user and a web role
Third-party technicians must be able to access assigned repair service jobs.
Before you grant authenticated users access to table permissions or restricted pages, they must first be assigned to a web role.

Authenticated users -
Enabling the Authenticated Users Role makes it the default web role for all users. This role is commonly used to provide a predetermined access for users that aren't associated to any other roles. Keep in mind that users can have multiple web roles, but there can only be one Authenticated Users web role for authenticated users.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/database-security https://docs.microsoft.com/en-us/power-pages/security/create-web-roles

Comments

Chosen Answer:
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AlRe
Highly Voted 2 years, 2 months ago
My answer 1, 4, 4 the 2nd option aks for "Repair service customer" and not for a dispatcher.
upvoted 27 times
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avow
Highly Voted 2 years, 2 months ago
The Repair Service Customer is not going to have an Azure AD identity. This should be 'Authenticated User with a Web Role'.
upvoted 11 times
meg111111111111
1 year, 8 months ago
100% they are portal users only so authenticated user with web role 1, 4, 4 is my answer
upvoted 5 times
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Newb007
1 year, 7 months ago
First one should be AD with Web Role... its a portal so no security roles... or am I wrong. ?
upvoted 2 times
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cleon37
2 years, 2 months ago
They can have their own tenant's AD account, and authenticate by Azure B2B. Offering collaboration between partners
upvoted 4 times
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Dandandan1234
Most Recent 8 months, 2 weeks ago
1,4,1. For Technician requirement: Third-party technicians must be able to access ASSIGNED repair service jobs.
upvoted 2 times
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MrEz
8 months, 4 weeks ago
Repair service customer: why not a webrole after they have signed up? (i avoid social media to sign up); potentially very high volume. Service-technicians: i assume they are more stable and maybe are busineses B2C possible, but could be freelancers too. I think you could add assign functionality in portal. employees: AD and Security roles (don't necessarily need to use power pages) you could use powerpages/portal for anyone of these users.
upvoted 1 times
MrEz
8 months, 4 weeks ago
azure B2B for technicians (even if they are not a business) just as guests. you may want to have more detailed qualification processes with technicians for on and offboarding. Paying their bills etc.
upvoted 2 times
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lakshmivicco1
11 months, 3 weeks ago
1,2,4 is the correct answer. I would not like anyone to be the portal user for 3rd party tech, i rather create them in Azure AD and validate their log-in and assign a web role.
upvoted 1 times
lakshmivicco1
11 months, 3 weeks ago
Sorry, i meant 1,4, 2 .
upvoted 4 times
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TOM1000
1 year, 5 months ago
it says the CUSTOMER logs into the portal, no one else so its 1 - Azure AD and a security role 2 - Authenticate users and a security role 3 - Authenticate users and a web role
upvoted 3 times
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KaDevi
1 year, 9 months ago
What is the correct answer?
upvoted 3 times
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Odidepse
2 years ago
I would go for the unlikely presented answer as correct based on the assumption they mentioned NATIONAL for the repair service which includes repair service customer who dispatched technicians.Authentication chances are is through AD as they use power platform solution.
upvoted 3 times
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SW85
2 years, 2 months ago
I think Repair service customer can only be 'Azure AD and a web role' if we're assuming they've signed in the portal as a guest (B2B) but the question isn't clear on that - which is a problem for us interpreting it. If the customer was to use B2C for example, the answer would need to be 'Authenticated user and a web role'. For the record, I believe it is 1, 4 and 4 based on my interpretation of the Repair service customer.
upvoted 3 times
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ClairFraser
2 years, 2 months ago
Seems correct. The customer could connect with Azure AD BTC - with their own social media, while the technician is assigned specific records so we need to invite them to sign up.
upvoted 2 times
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