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Exam MB-910 topic 1 question 62 discussion

Actual exam question from Microsoft's MB-910
Question #: 62
Topic #: 1
[All MB-910 Questions]

A company is using Dynamics 365 Customer Service for case management.
The company must use entitlements to enforce limitations on customer ticket creation.
You need to design the entitlement terms.
Which two metrics should you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Number of hours
  • B. Hours of service
  • C. Number of cases
  • D. Initial response time
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Suggested Answer: AC 🗳️
by fmontez at Sept. 15, 2022, 11:14 a.m.

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nraei
7 months, 2 weeks ago
how does number of hours defer from hours of service? on the linkedIn course for this exam they mention time of response and number of cases.
upvoted 2 times
TheMaty
1 month, 2 weeks ago
Hours of service – This defines the available support hours (business hours) but does not enforce a limit on case creation.
upvoted 1 times
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tom314159
1 year, 3 months ago
Selected Answer: AC
correct
upvoted 2 times
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fmontez
1 year, 7 months ago
Selected Answer: AC
In exam 15/09. Answers on different order.
upvoted 4 times
...
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