Exam MB-240 topic 1 question 7 discussion

Actual exam question from Microsoft's MB-240

Question #: 7
Topic #: 1

You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?

A. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
B. Create the IoT Connected Device connection role to link devices to customer assets.
C. Register the device in Dynamics 365 Connected Field Service.
D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.

Show Suggested Answer

Suggested Answer: D 🗳️
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-alerts

by marimar at Nov. 15, 2019, 12:35 p.m.

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mastaace

1 year, 8 months ago

Selected Answer: C

C is correct. If you install CFS after the assets have already been created they won't be connected to a device. You need to link each Asset with a Device. https://learn.microsoft.com/en-us/dynamics365/field-service/assets#connect-customer-assets-to-connected-field-service

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MrEz

8 months, 1 week ago

if you don't have the device, you obviously cannot get the alerts :-). However, from the text "no alerts are being received in Dynamics 365 for the devices." i would imply that the devices are in D365 set up and correctly registered, and the focus is more on the connection and the alerts not received. - but of course that's a wild range of guesswork. C or D . I tend to D, even though there is no such thing called 'microsoft flow'. another assumption: they mean power automate cloud flow.

upvoted 2 times

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