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Exam MB-240 topic 1 question 57 discussion

Actual exam question from Microsoft's MB-240

Question #: 57
Topic #: 1

DRAG DROP -
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes.
Some users indicate products on a customer asset are not always becoming a customer asset. Users provide you with three scenarios.
You need to review the scenarios and provide the answers.
What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:

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by marimar at Nov. 15, 2019, 12:49 p.m.

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Power_Ninja

Highly Voted 4 years, 4 months ago

1)Product is not Converted to Customer Asset, 2)Product is Converted to Customer Asset, 3)Product is Converted to Customer Asset, If you test all 3 scenarios in Dynamics the above are the correct options. The key thing is if the product is marked as "used" and the work order goes to Open-Completed or any later stage like Closed-Posted, the product is converted to a customer asset.

upvoted 18 times

HassanSarhan

3 years, 7 months ago

good explanation thanks @Power_Ninja

upvoted 3 times

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SuchiS

Most Recent 11 months, 1 week ago

Checked in D365 Field Service App. If user updated the Product as used and WO Complete with Booking Status as Canceled, it would still convert the product to Client Asset.

upvoted 1 times

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AlessandroPrandini

4 years, 9 months ago

Did you tried? I canceled all wo's bookings and Closed as Posted WO system status. Asset has been created.

upvoted 1 times

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Nandha

4 years, 11 months ago

https://docs.microsoft.com/en-us/dynamics365/field-service/work-order-status-booking-status#open--completed

upvoted 2 times

Nandha

4 years, 11 months ago

Answer is Product is not converted to Customer Asset Product is converted to Customer Asset Product is not converted to Customer Asset The system doesnt automatically set the asset status to inactive during the work order completion.

upvoted 8 times

arpitaa

3 years, 5 months ago

Correct

upvoted 1 times

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gfw777

4 years, 12 months ago

'When a work order system status is set to Open-Completed, the system will automatically generate the customer asset record and associate it with the service account listed on the work order.' Second use case is the only one that converts to customer asset.

upvoted 2 times

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shine

4 years, 12 months ago

Product converts to customer asset when it's used and booking status is completed.

upvoted 2 times

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alhitch

5 years, 5 months ago

https://docs.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets To convert Product to Customer Asset 1. Product - Convert to Customer Asset = Yes 2. Work Order - Product = Used 3. Work Order - System Status = Open - Completed

upvoted 4 times

arow

5 years, 3 months ago

Its definitely only B which is converted as Customer Asset

upvoted 9 times

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[Removed]

5 years, 5 months ago

Looks like 2nd one is correct. What about 3rd one.?

upvoted 1 times

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marimar

5 years, 8 months ago

IMPORTANT!!! I have already taken the exam and this question is included.

upvoted 3 times

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