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Exam MS-720 topic 12 question 2 discussion

Actual exam question from Microsoft's MS-720
Question #: 2
Topic #: 12
[All MS-720 Questions]

You are configuring the new call queue to replace the response group.
Which setting should you disable to ensure that the agents can receive calls from the call queue?

  • A. Conference mode
  • B. Attendant routing
  • C. Music on hold
  • D. Round robin
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Suggested Answer: A 🗳️
by fs0 at Sept. 27, 2022, 3:34 a.m.

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fs0
2 years, 7 months ago
Correct. "their existing handset" does not comply with "Conference Mode"
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