Exam MS-900 topic 1 question 177 discussion

HOTSPOT -
A company is evaluating solutions to improve their customer service capabilities.
When customers call the company, they should be directly routed to the appropriate customer service person.
You need to recommend solutions for the company's requirements.
Which solutions should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Suggested Answer:
Box 1: Microsoft Teams Phone -
Microsoft Teams Phone supports Direct Routing.

Box 2: Microsoft Viva -
Microsoft Viva is an employee experience platform that brings together communications, knowledge, learning, resources, and insights in the flow of work. Powered by Microsoft 365 and experienced through Microsoft Teams, Viva fosters a culture that empowers employees and teams to be their best from anywhere.
Reference:
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-landing-page https://www.microsoft.com/en-us/microsoft-viva