Exam MB-310 topic 2 question 20 discussion

HOTSPOT -
You are implementing Dynamics 365 Finance.
You must manage aging customer balances by sending communications to the customers detailing their past due invoices and automatically including a late charge.
You need to configure Dynamics 365 Finance functionality.
How should you configure the functionality? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Suggested Answer:
Box 1: Collection letters -
Control collection letters at the customer level
If collection letters are set up at the transaction level, multiple letters might be generated for a customer, based on transaction aging. If transactions appear in different letter sequences, separate collection letters will be generated for each group of overdue transactions for the customer. Therefore, an individual customer might receive, for example, one collection letter for transactions that are 60 days overdue and another collection letter for transactions that are 90 days overdue.
Incorrect:
* Not Aged balances
View the balances on the Aged balances list and on the Collection page
Go to Credit and collections > Collections > Aged balances. The list page shows the balances for the customer. The aging icon shows the aging period for the oldest transaction.
Select a customer with a balance.
Expand the Aging fact box area to view the aged balances. The aging period definition for the fact box is taken from the default aging period definition specified in the parameters. You can change it using the Collect menu.

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Box 2: Charges -
To define auto charges by channel in Commerce, follow these steps.
1. Go to Accounts receivable > Charges setup > Auto charges.
2. Etc.
Reference:
https://docs.microsoft.com/en-us/dynamics365/finance/accounts-receivable/tasks/process-collection-letters https://docs.microsoft.com/en-us/dynamics365/commerce/auto-charges-by-channel