Exam MB-910 topic 1 question 35 discussion

Actual exam question from Microsoft's MB-910

Question #: 35
Topic #: 1

[All MB-910 Questions]

HOTSPOT -
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Hot Area:

Show Suggested Answer

Suggested Answer:

Box 1: No -
On the command bar, select Qualify. Depending the lead qualification experience chosen by your administrator, you'll either see a prompt for creating the contact, lead, and opportunity records or you'll see a Processing message and the records will be automatically created.

Box 2: No -
What happens when duplicates are found while qualifying leads?
When qualifying a lead, if a duplicate account or contact is detected while creating new records, a duplicate warning is shown to you. Depending on whether your system administrator has enabled the improved duplicate detection and merge experience, you will see the options to resolve duplicates.

Box 3: No -
What happens to notes and attachments when leads are qualified?
When salespeople work on a lead, they use notes to store key information on the things they have researched about the lead. This could be information like new contacts at the site, current value of the contract, vendor information and so on. When a lead is qualified, these notes are displayed in the Opportunity record so that the information is not lost.
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales/qualify-lead-convert-opportunity-sales https://docs.microsoft.com/en-us/dynamics365/sales/qualify-lead-convert-opportunity-sales#what-happens-when-duplicates-are-found-while-qualifying-leads

by Shariiveer at Nov. 3, 2022, 7:02 a.m.

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OmegaA

10 months ago

Don't understand the questions 1 and 3: The system will automatically create new Contact if it does not exist. And it will save all Note too, including all attachments

upvoted 1 times

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Shariiveer

1 year, 1 month ago

Correct answer https://docs.microsoft.com/en-us/dynamics365/sales/qualify-lead-convert-opportunity-sales#what-happens-when-duplicates-are-found-while-qualifying-leads

upvoted 3 times

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