You enable status reason transitions for the case entity. You cannot reactivate a case due to an issue with the current status reason. You need to correct the issue. What should you do?
A.
Using status reason transitions, ensure that all active status reason options have at least one value.
B.
Using status reason transitions, add a new active status reason to the current status reason for the case.
C.
Using status reason transitions, ensure that all inactive status reason options have at least one value.
D.
Using status reason transitions, add a new inactive status reason to the current status reason for the case.
Correct. If there is no status reason that is under the Active status, than you cannot reactivate the case, By adding to the transition options of that status reason a status reason that is under the Active status, you enable the option of reactivating the case
considering that it doesnt mention what the 'issue' is with the current status reason, you could assume that the current reason doesn't exist in the 'active' status reason transition list, so adding it in would resolve the issue
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