Which two features should you use to meet the customer exchange requirements? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Suggested Answer:AC🗳️
A: A case typically represents a situation or incident that's reported by a customer and that requires a resolution. Cases are designed to track the process from the initial intake of an incident, through the remediation process, to the final resolution. From a customer service standpoint, a case can represent several items. C: You can use document management, also known as document handling, to attach notes, documents, or document references to records. You can also use Office Add-ins for Microsoft Dynamics AX to integrate with document management and create Microsoft Word and Microsoft Excel documents or document templates that use Microsoft Dynamics AX data. Incorrect: Not B: Quality assurance involves product testing and the management of nonconforming material. Quality management processes help guarantee a high level of product quality in your supply chain Not D: Quarantine orders let you block inventory. For example, you might want to quarantine items for quality control reasons. Inventory that has been quarantined is transferred to a quarantine warehouse. Not E: Customer credit management lets you manage credit limits and control the flow of sales orders through the posting process, based on credit rules that you create. Reference: https://docs.microsoft.com/en-us/learn/modules/managing-cases-with-dynamics-365/1-case-management-overview https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/configure-document-management
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Newb007
1 year, 11 months agolaughingmonkey
2 years, 5 months ago