Exam PL-200 topic 4 question 24 discussion

HOTSPOT
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You use Power Virtual Agents to create a bot that will answer and transfer help desk calls.

You create topics that contain nodes and functions. The company has the following requirements for the bot:

• When a caller states the word issue, help, or problem, the bot must respond with the question, “How can we help you today?”
• When the bot responds with the question, “How can we help you today?”, the bot must provide the caller with the choices of hardware, software, or other.
• When the caller asks a question, the bot must save the response so that it can perform an action on the response.

You need to configure the bot.

Which nodes or functions should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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