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Exam PL-200 topic 4 question 25 discussion

Actual exam question from Microsoft's PL-200
Question #: 25
Topic #: 4
[All PL-200 Questions]

A company creates a bot by using Power Virtual Agents.

The company requires the bot to transfer callers to an agent if the bot is unable to recognize a customer’s request.

You need to configure the bot for the unrecognized information from the customer.

Which feature should you use?

  • A. Fallback skill
  • B. Fallback topic
  • C. Fallback workstream
  • D. Fallback entity
  • E. Fallback queue
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by RichXP at Jan. 20, 2023, 1:23 a.m.

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RichXP
Highly Voted 1 year, 11 months ago
correct https://learn.microsoft.com/en-us/power-virtual-agents/authoring-system-fallback-topic
upvoted 13 times
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MrEz
Most Recent 11 months, 2 weeks ago
the fallback topic actually does not 'escalate' to human, unless it is more than 3 times happening. After the third time it escalates to a humanoid.
upvoted 1 times
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DSM_LM
1 year ago
Selected Answer: B
Correct
upvoted 1 times
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D365Apprentice
1 year, 7 months ago
Correct :)
upvoted 2 times
...
Ikhalil
1 year, 9 months ago
Correct
upvoted 2 times
...
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C (25%)
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