Exam AZ-720 topic 4 question 37 discussion

Actual exam question from Microsoft's AZ-720

Question #: 6
Topic #: 4

A company has users in Azure Active Directory (Azure AD). The company enables the users to use Azure AD multi-factor authentication (MFA).
A user named User1 reports they receive the following error while setting up additional security verification settings for MFA:
Sorry! We can't process your request. Your session is invalid or expired. There was an error processing your request because your session is invalid or expired. Please try again.
You need to help the user complete the MFA setup.
What should you do?

A. From the Microsoft 365 Admin portal, clear the Block this user from signing in option for the user.
B. Instruct the user to complete the setup process within 10 minutes.
C. Instruct the user to enter the correct verification code.
D. Instruct the user to clear their web browser cache.
E. From the Azure AD portal, reset the users password.

Show Suggested Answer

Suggested Answer: B 🗳️

by MO_506 at Jan. 28, 2023, 4:45 a.m.

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terawatt

1 year, 11 months ago

Selected Answer: B

D. Instruct the user to clear their web browser cache. The error message that the user is encountering typically suggests a problem with their web browser session. Clearing the web browser cache can often resolve such issues. This is because the cache can sometimes contain outdated or corrupt files which can interfere with the correct operation of the site.

upvoted 1 times

terawatt

1 year, 11 months ago

Disregard, MO_506 is correct about it, that trying again later is the answer.

upvoted 1 times

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MO_506

2 years, 5 months ago

Answer is correct. https://learn.microsoft.com/en-us/microsoft-365/troubleshoot/active-directory/sorry-we-cant-process-your-request-error

upvoted 3 times

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