C. Power Virtual Agents chatbots
Power Virtual Agents chatbots can be used to create an interactive interface on the website to handle customer inquiries, such as order tracking requests.
To allow customers to use an interactive interface on the website to request order tracking information for an online store selling toys, you should use:
C. Power Virtual Agents chatbots.
Power Virtual Agents allows you to create chatbots that can interact with customers, answer their questions, and provide information, such as order tracking details. It's a suitable technology for building an interactive interface for handling customer inquiries related to order tracking on your website
The ask is not to just provide the customer information but it should be 'interactive' and customer perform 'request' action - which is possible with Power Virtual Agent -
B. Customer Service Insights
Use Customer Service to:
Track customer issues through cases
reference: https://learn.microsoft.com/en-us/dynamics365/customer-service/overview
The correct one is C:
"Power Virtual Agents lets you create powerful AI-powered chatbots for a range of requests—from providing simple answers to common questions to resolving issues requiring complex conversations. Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework."
Source: https://learn.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents
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