Exam MB-300 topic 2 question 39 discussion

DRAG DROP -
A company uses Dynamics 365 Supply Chain Management.
You must implement a guided process to manage actions that must be performed when a customer reports a delivery that includes missing items.
You need to configure case management.
Where should you complete each configuration? To answer, drag the appropriate locations to the correct requirement. Each location may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Suggested Answer:
Box 1: Case Process -
You should set up processes that employees must follow for the cases that are opened in your organization. Processes help guarantee consistency for the people who are involved in cases, and also help employees resolve cases faster and more efficiently. You can set up a process for each case category that cases are assigned to. Although planning a separate process for each case type takes time, case resolution will go much more smoothly if the processes are planned out.

Box 2: Case category security -

Case category security by role -
Only appropriate employees in an organization should have access to cases and related information. To control which employees have access to view, create, and update different types of cases, you can assign security roles to case category types. You must determine which security roles should have access to the various case category types.

Box 3: Case workflow -
You can setup cases in a deeper way by using workflows in Organization administration.
Reference:
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/organization-administration/plan-case-management