Exam PCCET topic 1 question 169 discussion

The primary purpose of a case management system is to consolidate alerts into a single queue to facilitate incident handling. This helps security teams manage and prioritise alerts more efficiently by providing a centralised and organised view of incidents. Option D. To minimize the number of duplicate alerts is not the most appropriate answer because, while reducing duplicate alerts can be a benefit, it is not the primary purpose of a case management system. The primary purpose of a case management system is to consolidate alerts into a single queue to streamline incident handling. This includes: Centralization of Information: It brings all alerts and relevant data into one place, making investigation and response easier. Organization and Prioritization: It allows security teams to manage and prioritize incidents more effectively. Improved Efficiency: It facilitates a more structured workflow for incident resolution. Minimizing duplicate alerts can be achieved as part of the consolidation and management process, but it is not the core objective of the system.

A? 'The minimum set of data points that should be captured in a case, as well as the tool users select for this function, should be capable of handling this data. Often, organizations will utilize multiple tools (ticketing, SOAR, email, etc.) for case management. However, this path is ill-advised, as it severs data continuity and incident handling efficiency takes a hit'