A customer agrees to do a 30-day proof of concept (POC) and wants to integrate with a product with which Cortex XSOAR is not currently integrated. What is the appropriate response to this customer?
A.
Agree to build the integration as part of the POC.
B.
Explain that custom integrations are not included in the POC.
C.
Extend the POC window to allow the solution architects to build it.
D.
Explain that it can be built by Professional Services, but it will take an additional 30 days.
B is Correct
Define the scope and success criteria of a Cortex XSOAR PoC carefully. Cortex XSOAR can help customers in many ways, and customers often ask for custom functionality during PoCs. Custom playbooks and custom integrations can drag out PoCs.
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JPAA
10 months, 3 weeks agoTeachTrooper
11 months ago