Exam PEGAPCSSA87V1 topic 1 question 37 discussion

Actual exam question from Pegasystems's PEGAPCSSA87V1

Question #: 37
Topic #: 1

The company wants you to configure a service level agreement (SLA) that begins at the start of the next business day, to ensure timely processing of the following assignments:
• Product inquiry assignment – a customer submits product inquiries
• Review assignment – a customer service representative (CSR) reviews the inquiry and replies to the customer
Which two configurations, when performed together, meet the requirement to delay SLA processing? (Choose two.)

A. Set the Assignment Ready field to Dynamically defined on a property.
B. Create the SLA on the Product inquiry assignment.
C. Create the SLA on the Review assignment.
D. Set the Assignment Ready field to Timed delay.

Show Suggested Answer

Suggested Answer: AD 🗳️

by Alex1999 at Feb. 27, 2023, 7:05 a.m.

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Alex1999

Highly Voted 1 year, 10 months ago

It's A & C

upvoted 7 times

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knarwani

Most Recent 8 months ago

Answer : Option A is correct for sure. Option B is wrong because it is customer who is submitting the product inquiry .. logically thinking why to delay that assignment. Option C is correct because that is the CSR who has to repond to the queries on the .. so that assignment should have delay ..

upvoted 1 times

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luluberlu

1 year, 3 months ago

Why C and not B ? we want both of assignment to be delayed, since Product inquiry is before review, delay this assignment will delay both

upvoted 1 times

Palazzo

1 year, 2 months ago

A is correct to calculate the start of the next business day when the assignment is reached. C is correct because the requirement says that the CSR must be able to process the assignment in a timely manner, which is reviewing the inquiry. D is wrong because Timed Delay only alows a fixed days, hours and minutes configuration.

upvoted 2 times

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Pradeep5

1 year, 7 months ago

Answer should be 'A' & 'C'

upvoted 3 times

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Other

1 year, 9 months ago

In your organization, employees work between 8:00 AM and 5:00 PM EST only. Some assignments are sent to the employee work queue between 5:01 PM and 07:59 AM, but work does not begin until regular business hours start. For assignments that come in after hours, which Assignment Ready option do you use to delay the start of service-level agreements until 8:00 AM each day? Responses No configuration needed Dynamically defined on a property Time delay Immediately You can check answer feedback only once for each question. However, you can change your answer at any time. Once selected, click Next to save your answer. Correct 2 The Dynamically defined on a property option uses a DateTime property value to determine when users are expected to start work on assignments. Module Quiz: https://academy.pega.com/module/extending-service-level-agreement-configurations/v4/quiz/in/37186

upvoted 1 times

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