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Exam PEGAPCDC80V1 topic 1 question 53 discussion

Actual exam question from Pegasystems's PEGAPCDC80V1
Question #: 53
Topic #: 1
[All PEGAPCDC80V1 Questions]

You are the Decisioning Consultant on an AI-powered one-to-one Customer Engagement implementation project. You are asked to design the Next-Best-Action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?

  • A. offer relevancy
  • B. customer contact policy
  • C. predicted customer behavior
  • D. offer eligibility
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Suggested Answer: D 🗳️
by Dude998877 at June 26, 2020, 12:03 p.m.

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Anandkv
2 years, 10 months ago
its is C Propensity is the predicted likelihood of positive behavior, such as the likelihood of a customer accepting an offer. The propensity value is calculated using AI.
upvoted 1 times
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avk
3 years, 7 months ago
D. The question is about the prioritization expression
upvoted 1 times
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anjalimacwan
3 years, 7 months ago
Correct answer is C. Because customer's likelihood of acceptance is also considered alongwith the profit for the business. So it is C.
upvoted 2 times
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Dude998877
3 years, 9 months ago
To me it looks like A. offer relevancy Please explain why you have mentioned it as D. Offer Eligibility
upvoted 1 times
...

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B (20%)
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