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Exam PEGAPCSA80V1_2019 topic 1 question 15 discussion

Actual exam question from Pegasystems's PEGAPCSA80V1_2019
Question #: 15
Topic #: 1
[All PEGAPCSA80V1_2019 Questions]

You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service.
How do you configure assignment routing to review warranty service requests?

  • A. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
  • B. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
  • C. Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
  • D. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by brrrrrr at June 1, 2021, 5:59 p.m.

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Ruhi01
2 years, 9 months ago
it's D
upvoted 4 times
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TheGodfather
2 years, 10 months ago
For me its D, but in some dumps and bulks, may appear as A. I'm sure that A is not correct in any case. Can anyone send feedback about this?
upvoted 4 times
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brrrrrr
2 years, 10 months ago
not 100% sure, but should be D. If it's A then VP needs to route each individual case by hand, if D then all non-beta are assigned to the team group and only betas are assigned to VP
upvoted 4 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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