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Exam 58 All Questions

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Exam 58 topic 1 question 38 discussion

Actual exam question from PEOPLECERT's 58
Question #: 38
Topic #: 1
[All 58 Questions]

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

  • A. Implementing service and process improvements
  • B. Reviewing measurements and metrics
  • C. Creating a baseline
  • D. Defining measurable targets
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Suggested Answer: D 🗳️
by lolojepu at April 5, 2025, 6:31 p.m.

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