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Exam PMI-PBA topic 1 question 74 discussion

Actual exam question from PMI's PMI-PBA
Question #: 74
Topic #: 1
[All PMI-PBA Questions]

A company has just finished the development work for a new software sales tracking application and is in the process of validating that the new application meets all of the acceptance criteria defined for the business requirements. During the validation process, a stakeholder discovers that the application does not provide the selection criteria needed to produce the sales volume reporting required by the company’s financial department. The business analyst for the project determines that the selection criteria needed was not specified in the system requirements or design specifications.
Which of the following tools and/or techniques might be used by the business analyst to determine how the selection criteria requirement was missed?

  • A. Root cause analysis, fishbone diagram, and/or the Five Whys
  • B. Scope modeling, Ishikawa diagram, and/or the Five Whys
  • C. Root cause analysis, problem tracking, and/or benchmarking
  • D. Cause and effect diagram, brainstorming, and/or the Five Whys
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Suggested Answer: A 🗳️
by cslnm1 at March 14, 2023, 7:03 p.m.

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giushki
Highly Voted 1 year, 7 months ago
Selected Answer: A
A. Root cause analysis, fishbone diagram, and/or the Five Whys. Root cause analysis is a technique used to identify the underlying cause of a problem or issue. The fishbone diagram, also known as an Ishikawa diagram, is a tool used to identify potential causes of a problem. The Five Whys technique involves asking "why" questions to identify the root cause of a problem. In this scenario, the business analyst could use one or more of these tools and techniques to identify why the selection criteria requirement was missed and to determine what steps can be taken to prevent similar issues from arising in the future.
upvoted 5 times
BonezPL
7 months, 1 week ago
Fishbone is a form of RCA which is why that answer doesn't fit as well as the other.
upvoted 1 times
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cslnm1
Most Recent 1 year, 7 months ago
B is a better answer
upvoted 1 times
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