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Exam PMI-PBA topic 1 question 76 discussion

Actual exam question from PMI's PMI-PBA
Question #: 76
Topic #: 1
[All PMI-PBA Questions]

Last year, a company registered a high number of complaints about its customer service. Which of the following tools or techniques can help to identify the high-priority changes needed to improve that service?

  • A. A work breakdown structure analysis of the service
  • B. A cause-and-effect diagram
  • C. A Pareto analysis
  • D. A flowchart of the service
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Suggested Answer: C 🗳️
by giushki at March 20, 2023, 9:20 a.m.

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qunfei
1 year, 1 month ago
Selected Answer: C
A Pareto analysis, is a technique used to prioritize and focus efforts on the most significant factors or issues that contribute to a problem
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giushki
1 year, 4 months ago
Selected Answer: C
C. A Pareto analysis can help to identify the high-priority changes needed to improve customer service. A Pareto chart can identify the 20% of causes that are responsible for 80% of the problems. By focusing on these high-priority causes, the company can make changes that will have the most significant impact on improving customer service.
upvoted 3 times
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