A project manager has noticed that a critical team member is consistently arguing with a client. This has started to have a negative effect on the meetings. How should the project manager address this?
A.
Talk to the client privately to highlight the situation.
B.
Explain the impact of the scenario to the project team member.
C.
Remove the project team member from all future meetings.
D.
Recommend a performance improvement plan to the project team member.
The project manager should talk to the team member privately to discuss the situation and explain the negative impact that their behavior is having on the project meetings. The project manager should also work with the team member to find a solution to the situation, which may include providing coaching or training on how to better manage difficult conversations with clients.
Option B, explaining the impact of the scenario to the project team member, is a good step but should be followed up with specific actions to address the situation.
Option D, recommending a performance improvement plan to the project team member, may be appropriate if the team member's behavior continues to negatively impact the project despite attempts to address it through coaching and training.
The project manager should address the issue by having a conversation with the critical team member and explaining the impact their behavior is having on the meetings and the overall project. The project manager should also work with the team member to identify the underlying reasons for the arguing and explore potential solutions for addressing those issues.
upvoted 1 times
...
This section is not available anymore. Please use the main Exam Page.PMP Exam Questions
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
Lucky_Cindy
6 months, 4 weeks agovictory108
9 months, 1 week agoHung1
1 year, 1 month agoAlizade
1 year, 1 month ago