Exam PgMP topic 1 question 427 discussion

Actual exam question from PMI's PgMP

Question #: 427
Topic #: 1

A company implements a transformational business strategy and a program to change its IT infrastructure and service delivery model. While leading a program team from cross-cultural backgrounds and geographies, the program manager notices a varying level of delivery excellence, which they attribute to cultural differences and behavioral tendencies.
To achieve commitment to program goals, what should the program manager do to improve the team's level of engagement?

A. Delegate the task of managing team behavior, attitudes, and commitment to team member managers, and ask the managers for regular progress reports.
B. Organize social events to support the communications enrichment plan, bond the teams, and motivate team members.
C. Establish a formal mentoring, coaching, and support program to address cultural differences that will enable the team to work collaboratively.
D. Email all team members mandating that, to deliver program objectives, they must focus on their roles and responsibilities.

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Suggested Answer: A 🗳️

by Salim_7 at May 9, 2023, 4:55 a.m.

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happykaur

10 months, 1 week ago

Selected Answer: C

C. Establish a formal mentoring, coaching, and support program to address cultural differences that will enable the team to work collaboratively. This option is the most effective in addressing the root cause of the issue - cultural differences and behavioral tendencies. By establishing a formal mentoring, coaching, and support program, the program manager can create an environment of continuous learning and adaptation, where team members from different cultural backgrounds can understand each other better, learn to collaborate more effectively, and align towards common program goals. This approach not only enhances team engagement but also contributes to personal and professional development, thereby improving overall program delivery.

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[Removed]

11 months, 1 week ago

C. Establish a formal mentoring, coaching, and support program to address cultural differences that will enable the team to work collaboratively. In a team with diverse cultural backgrounds and behavioral tendencies, establishing a formal mentoring, coaching, and support program can be highly effective. This approach acknowledges the differences and leverages them to enhance team collaboration. It helps in building mutual understanding and respect, addresses any cultural barriers to effective communication and teamwork, and aligns team members with the program goals. Mentoring and coaching provide team members with the tools and support they need to navigate the cultural dynamics of the team, fostering a more inclusive and productive work environment.

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