Exam PMP topic 1 question 373 discussion

The project manager should choose option D. Hold a meeting with the client to address the issue. This approach ensures direct communication with the client about the issue at hand. It’s important to discuss the challenges with the invoices and the late payments to find a mutually agreeable solution. Remember, effective communication and stakeholder management are key in project management.

D. Hold a meeting with the client to address the issue

D. "Hold a meeting with the client to address the issue" is the best choice because direct communication is essential in addressing any concerns or misunderstandings regarding payments. When invoices are being challenged, partially paid, or paid late, it's crucial for the project manager to discuss the matter directly with the client to understand the reasons and work towards a resolution.

answer is D: hold meeting with customer which is an action that can solve the issue option A doesnt show any solution, if the question stated that what to do first it might be correct answer only.

D. Hold a meeting with the client to address the issue

Chat GPT: Option B

" last several monthly invoices have been challenged by the client" Issue must already be logged by PM.. what next ? have call with client to discuss

Since it is an issue, the PM needs to log it.

I respectfully believe that B is the correct approach. In order to address the situation presented in the problem: 1. It is necessary to record the current situation "add to the issue log" and understand it through "tracking". 2. By examining past cases "Lessons Learned", we can seek solutions. 3. "Hold a meeting with the client" is to resolve the issue. 4. If it is an internal issue, "conducting a meeting with the project team" is required. I consider all of these tasks to be the responsibilities of the project manager (PM), but I believe that starting with B is the most appropriate. I would appreciate hearing any other opinions.

Why not A? Maybe this is not first time the client paid late, some insight might be figured out after review lesson learned and before setup meeting with them.