Exam PMI-PBA topic 1 question 131 discussion

Actual exam question from PMI's PMI-PBA

Question #: 131
Topic #: 1

A business analyst is assigned to a business process re-engineering project. In addition to planning a workshop to elicit requirements, the business analyst wants to send out a survey to gather data to use in a statistical analysis on user satisfaction with the current business process.
Which of the following types of surveys would be most appropriate to create and why?

A. An open-ended survey to allow users the opportunity to explain their opinions on the current business process
B. A closed-ended survey to pose several multiple choice questions and ask the users if the current business process is correct
C. A closed-ended survey using the Likert scale to rank specific areas of the current business process
D. An open-ended survey to collect different opinions on the current business process

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Suggested Answer: C 🗳️

by qunfei at June 12, 2023, 12:13 p.m.

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qunfei

1 year, 1 month ago

Selected Answer: C

The Likert scale is a standard classification format for studies. The respondents provide their opinion (data) about the quality of a product/service from high to low or better to worse using two, four, five, or seven levels.

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