Exam PMP topic 1 question 391 discussion

Actual exam question from PMI's PMP

Question #: 391
Topic #: 1

A retail chain is evaluating a project to replace payment systems across all its stores in multiple locations. The project does not pass the financial threshold but is also expected to increase market share, improve customer services, and retain more customers. The project is planned as a phased implementation, building on learning from the retrospectives during each phase.
How should the business increase the value of the project?

A. Ask the benefits owner to reassess the identified risks that are impacting the outcomes of the financial benefits.
B. Use a fishbone diagram to find the root cause of the lower financial benefits with the benefits owner.
C. Consult with experts on methods to reduce costs and increase the financial value of the project.
D. Quantify the expected tangible and intangible benefits in the benefits management plan for each phase.

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Suggested Answer: D 🗳️

by SteAle at July 8, 2023, 1:09 p.m.

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josephsafiran

10 months, 2 weeks ago

Selected Answer: D

The best approach to increase the value of the project would be D. Quantify the expected tangible and intangible benefits in the benefits management plan for each phase. This approach allows the business to measure both the direct financial gains (tangible benefits) and the indirect benefits (intangible benefits) such as improved customer service and increased market share. By quantifying these benefits for each phase, the business can better understand the overall value of the project beyond just the financial threshold. This could potentially reveal that the project is indeed valuable when considering all aspects of benefits.

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