Exam PMP topic 1 question 967 discussion

Actual exam question from PMI's PMP

Question #: 967
Topic #: 1

In the initial project meeting, a stakeholder presents a complaint about the validity of the project. The complaint occurs after the stakeholder discovers that the project will not deliver the objectives they expected and will have a higher cost.

How should the project manager handle the complaint?

A. Highlight the reasons for the project cost increase and negotiate with the providers to reduce the cost.
B. Use management skills to convince the stakeholder in agreeing to the project cost.
C. Delay discussions with the stakeholder and request a revision of the project with the sponsors.
D. Reinforce the importance of the project mission and the overall vision of the work to be performed.

Show Suggested Answer

Suggested Answer: D 🗳️

by Abdelmonm at Jan. 11, 2024, 5:56 a.m.

Comments

Submit Cancel

victory108

6 months, 2 weeks ago

Selected Answer: D

D. Reinforce the importance of the project mission and the overall vision of the work to be performed

upvoted 1 times

...

517f9da

1 year ago

Selected Answer: D

D. Reinforce the importance of the project mission and the overall vision of the work to be performed. Reinforcing the importance of the project mission and the overall vision helps the stakeholder understand the broader objectives and value of the project. This approach can help address concerns by focusing on the project's strategic alignment and benefits, potentially mitigating the stakeholder's dissatisfaction with the specific objectives and costs.

upvoted 1 times

...

hoomz

1 year, 3 months ago

Selected Answer: C

D likely to be ineffective if the stakeholder feels the project, as currently defined, doesn't meet their needs.

upvoted 1 times

...

Abdelmonm

1 year, 4 months ago

Selected Answer: D

In handling the stakeholder's complaint, reinforcing the importance of the project mission and the overall vision helps to align the stakeholder with the broader objectives and goals of the project. It can provide context for the project decisions and changes, emphasizing the value and purpose behind them. This approach aims to address concerns by focusing on the strategic aspects of the project, potentially mitigating dissatisfaction and fostering a better understanding of the project's direction and benefits.

upvoted 3 times

...