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Exam PMP topic 1 question 1209 discussion

Actual exam question from PMI's PMP
Question #: 1209
Topic #: 1
[All PMP Questions]

A project team delivered a critical deliverable to the customer. The customer complained that the maintenance manual was not included.

What should the project manager do next?

  • A. Review the terms and conditions of the contract.
  • B. Submit a change request to include the manual.
  • C. Review the stakeholder engagement plan.
  • D. Add the needed manual and update the risk log.
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️

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Tommy133
1 week, 5 days ago
Selected Answer: A
After reviewing the terms and conditions of the contract, the project manager can determine the next course of action based on the contract's content: If the contract explicitly includes the maintenance manual, there would be no need to submit a change request. Instead, the project manager should arrange for the creation and delivery of the maintenance manual, learn from the mistake, and take steps to prevent similar errors in the future. If the contract does not explicitly include the maintenance manual but the customer strongly insists on its inclusion, the project manager needs to communicate with the customer and may need to submit a change request. Additionally, updating the risk log to document this incident would be necessary.
upvoted 1 times
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mrwriting
3 weeks ago
Selected Answer: A
Review contract first
upvoted 4 times
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