Exam CAPM topic 1 question 436 discussion

D is the correct answer. Reference section 9.1.2.2 PMI Guide to BA Facilitated workshops are used to uncover root cause. Interviews are to gain insight about root cause. they are saying you cannot uncover root cause before interview. you need power of group to identify problem and 2nd step then will be to gain further insight about it

Interviews are typically the best starting point for uncovering the root cause of a specific problem. They allow the business analyst to gather in-depth information directly from people who are involved in or affected by the problem. Through open-ended questions and active listening, the analyst can delve into the details of the issue and start to identify potential root causes. While observation, surveys, and facilitated workshops can also be valuable, interviews provide a more focused and in-depth approach to understanding the problem from the perspectives of those who experience it firsthand.

Ans: A Interviews This can be a powerful initial technique. Efficient for initial information