Exam PMP topic 1 question 1401 discussion

Actual exam question from PMI's PMP

Question #: 1401
Topic #: 1

A project manager receives an email from a customer saying that they do not want to keep working with one of the project team members. The customer does not provide any reasons for this sentiment. The project manager is concerned because this project team member is highly skilled and experienced and is key in one of the main project deliverables.

What should the project manager do to ease the situation?

A. Ask the project team member to call the customer to apologize for their behavior.
B. Talk to the customer and project team member separately to assess the issue and decide on the next steps.
C. Remove the project team member immediately and assign the pending activities to other team members.
D. Tell the customer that they do not have the authority to remove project team members.

Show Suggested Answer

Suggested Answer: B 🗳️

by matt_joy at Aug. 10, 2024, 5:04 p.m.

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MonBouj

7 months, 2 weeks ago

Selected Answer: B

option B is the most balanced and effective approach, as it allows the project manager to assess the situation thoroughly, gather all necessary information, and make an informed decision to address the problem while preserving both the customer relationship and the team dynamics.

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